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Safe Shopping Guarantee
PRODUCT RETURN INFORMATION
1.1 Please carefully
inspect your merchandise immediately upon receipt. If any item does not meet
your approval, you may return it to Max E-Market LLC., within 10-days for a refund.
Please be aware, that 14-21 day business turnaround is required. *Some
Restrictions Apply. Shipping, handling, and C.O.D. charges are
non-refundable. Return shipping and insurance costs are the responsibility of
the customer. No returned packages will be accepted freight collect or
C.O.D.. Max E-Market LLC. is not responsible for returned merchandise that is
damaged in shipping.
Important: You must contact Max
E-Market LLC. for a return
authorization number. This number must appear on the outside of the returned
package. You must include a copy of your original invoice with your shipment.
All items returned for exchange or refund must be new, in the exact condition
that the item was received and must include the manual and all included
accessories.
Items received by Max
E-Market LLC. that have been
damaged as a result of inadequate packaging, misuse, neglect and or other
obvious physical damage will be returned to the customer. Refund or credits
will be adjusted accordingly in the event that Max E-Market LLC issues a refund. Special orders,
closeouts, and products sold "as is" cannot be returned.
1.2 Max E-Market LLC reserves the rights to refuse
merchandise, return the merchandise, or charge a 15% restocking fee under the
following conditions.
1) Merchandise was
received after the ten day trial period without prior authorization. 10-day
period begins once the merchandise is received by or for the customer from
the shipping carrier until the time that Max E-Market LLC receives the merchandise back at
its facility.
2) The merchandise was incomplete, damaged, obviously used or scratched.
3) The merchandise shipped was improperly packaged.
4) The merchandise was ordered but delivery was refused by or for the
customer
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